Our Guarantee & Warranty - Level Two Chimney Annapolis

The Level Two Chimney Annapolis Guarantee

When we finish a job in Annapolis, you get a written record of what we did, what we found, and what it cost. That’s the baseline. Our guarantee goes further: if something we touched isn’t right within 365 days, we come back and fix it. No argument, no re-quote, no “that’s not covered.” It’s called the Done Right Promise, and it’s stamped on every job we complete under the Haven Standard. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys across this region. A guarantee only matters if the company behind it is still standing the day you need it. We are.

Call (443) 274-4231

That’s what “we stand behind our work” means concretely for a homeowner in Annapolis: a written scope before we start, a written warranty when we finish, and a photo record that proves both. Clause 1 of the Haven Standard requires every job be quoted in writing before any work begins. Clause 4 requires a documented photo record on every visit. Those aren’t marketing points. They’re the operating rules we’ve followed since our first season.

What’s Covered

• Workmanship on every repair, sweep, and installation. If a section of liner we installed shifts, a cap we mounted comes loose, or a crown we repaired starts spalling within a year, we return and make it right at no charge under the 365-Day Done Right Promise.
• Parts and materials we supply. We source from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield through Haven’s buying network. If a component fails due to a manufacturing defect, we handle the warranty process and the replacement labor.
• Cleanup and property care. We lay drop cloths, run HEPA vacuums during the sweep, and leave your hearth cleaner than we found it. If our crew makes a mess, we clean it before we leave. If something gets damaged during the job, we tell you immediately and make it right.
• Arrival and communication. You get a named technician, a text when we’re on the way, and a call if anything changes. Clause 3 of the Haven Standard covers on-time arrival and verified crews. Background-checked, uniformed technicians only.
• Honest pricing, in writing, before any work starts. Not an estimate after the fact. Not a call to the office for the “real” number. A written price, written scope, and written warranty delivered before the first tool comes out. Every time. No exceptions.

Our Satisfaction Promise

Here’s how it works if you’re not satisfied. You call (443) 274-4231, tell us what’s wrong, and we schedule a return visit. We don’t ask you to prove anything first. We show up, look at the work, and compare it against the written scope and photo record from the original job. If it’s not done right, we fix it. If you’re still not satisfied after we’ve made the repair, we keep working until you are. That’s the entire process. There’s no escalation phone tree and no “corporate review period.” The owner, Corrine Halstead, is reachable directly through the same number.

We can offer this because the photo record eliminates the usual back-and-forth. On every visit, we document the flue liner condition, the crown integrity, the creosote class, and the smoke chamber with camera footage and still photos. You get copies. We keep copies. When there’s a question later, we both look at the same evidence. In Annapolis, where seasonal moisture and salt air accelerate masonry wear, that documentation matters. Spalling on a crown from last winter looks different from a poor repair job, and the photos tell the difference.

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After

Licensed & Insured Backing

A workmanship guarantee is only as good as the company’s ability to show up and honor it. We’re licensed and insured, and our license information is displayed on every page of this site, not tucked away in a filing cabinet. Insurance means if something unexpected happens on your property, you’re not left holding the bill. Bonding adds another layer: it’s a financial commitment that we’ll perform the work we were hired to do. These aren’t extras we mention to close a sale. They’re the reason we can make the Done Right Promise without hedging.

Corrine Halstead has owned and operated Level Two Chimney Annapolis under the Haven Standard since the company’s founding. When you call with a question about a past job, you’re talking to the person who signs the checks and stands behind the work. Not a call center. Not a middleman. That’s the quiet part of the guarantee that matters most: someone accountable is on the other end of the phone.

What We Don’t Guarantee (And Why That’s Good)

We don’t guarantee that a chimney nobody has used in four years is in better shape for the rest. We don’t guarantee a liner will last forever, because no liner does. We don’t guarantee we’ll be the cheapest quote you receive, because the cheapest quote rarely includes a photo record, a written warranty, and a year of follow-through. What we guarantee is the work itself. If we touched it and it fails within 365 days, we return. Simple as that.

Some companies bury their warranty terms in fine print so you’ll never actually use them. Ours fits in one sentence: if it’s not done right, we make it right. That’s the Haven Standard, stamped on every job, since 2009.

Frequently Asked Questions